Symbiotic Reply
Answers your customers on WhatsApp, Instagram and Facebook Messenger within 10 seconds, day and night, and hands the ones who are ready to buy to your staff in the same chat.
- It greets each customer by name and asks what they are looking for.
- It answers from your stock list and approved prices: sizes, colours, delivery.
- It collects the order details and passes the chat to your staff.
Connects to your WhatsApp Business number, Instagram account and Facebook Page, in the languages set up for your business. Symbiotic Labs sets it up and runs it for you.
Hi! Is the linen shirt still available?
Hi Maya, this is the shop’s assistant. Yes, the Linen Shirt comes in white, sand and black. Which colour and size are you after?
Sand, size M. Can you ship to Canggu?
Sand in M is in stock, 2 left. Delivery to Canggu is free and takes 1–2 days, so your total is $45. Shall I pass your order to our team to confirm?
Yes please
Done. Our team will confirm the order and payment here in this chat.
Passed to staff
Your staff get a ready order
Each customer who is ready to buy arrives as one email with everything needed to confirm the order. Your staff reply in the same chat, from the app they already use, and the assistant steps back.
- Customer
- Maya, on Instagram
- Order
- Linen Shirt, sand, size M. 2 in stock.
- Delivery
- Canggu, free, 1–2 days
- Total
- $45
- Came from
- Instagram ad “Linen collection”
- In their words
- “Sand, size M. Can you ship to Canggu?”
Says only what you approved
Stock, prices and answers come from your lists. Anything else goes to your staff, and urgent cases such as complaints go to them at once.
Separates buyers from browsers
Each enquiry is marked ready to buy, later, or just asking. On WhatsApp, customers who want to buy later can ask for a reminder. Your staff can change any mark.
Keeps your accounts and your apps
Your team keeps working in the WhatsApp Business app and the Instagram and Facebook inboxes. Your existing contacts never get the assistant’s questions.
Shows which ads bring paying customers
Customers from your Instagram and Facebook ads who pay are reported to your Meta ads account.
Fewer messages, lower WhatsApp fees
Meta charges for each WhatsApp message the assistant sends. Asking what the customer wants first, then all missing details at once, keeps each enquiry short.
Estimate for a visa agency’s enquiries; your number depends on the details your products or services need. Fees follow Meta’s WhatsApp pricing.
Live in four steps
- CallYour products or services, prices and the questions customers ask most.
- AnswersWe draft them from your website and stock list and tune on your past chats. You approve them.
- ConnectLink your WhatsApp number, Instagram account and Facebook Page in a 30-minute call.
- PilotOne week on real enquiries, checked daily, then launch.
A fixed setup price, then a monthly fee by number of enquiries. Meta bills its WhatsApp message fees to you directly.
Your next customer is already typing
Inquire about Symbiotic ReplyHow your customers’ data is handled: messaging privacy policy, messaging terms and data deletion.
Symbiotic Reply is a service of Symbiotic Labs LLC, a Wyoming limited liability company, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. hello@symbiotic.build